Privacy Policy

At Sandford Music Festival, your privacy matters to us.
This policy explains how we collect, use and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.

1. What information we collect

We may collect personal information like:

  • Your name, email, phone number or age (e.g. when you buy tickets, enter a competition, fill in a form, or message us on social media).
  • Payment information (securely processed by our ticketing partner).
  • Photos or video if you’re at the event and we’re filming or photographing crowds (we’ll display signs if we’re doing this).

2. How we use your information

We use your info to:

  • Process ticket sales or event registrations
  • Contact you with festival updates or changes
  • Run competitions or promotions you’ve entered
  • Improve your experience at our event
  • Share important safety or access information

We only use your information for the purpose it was collected and won’t use it in any way that you wouldn’t reasonably expect.

 

3. Who we share it with

We may share your information with:

  • Our ticketing partners (to manage bookings)
  • Service providers (like email systems or marketing tools)
  • Emergency services, if required for safety
     We’ll never sell your information, and we make sure any partners we work with keep your information safe too.

4. How we store and protect your data

Your data is stored securely using trusted systems. We take reasonable steps to protect it from misuse, interference, loss, or unauthorised access.

5. Your choices and rights

You can:

  • Ask to access or correct your personal details
  • Opt out of marketing messages at any time
  • Ask for your data to be deleted (where allowed by law)

To do any of these, email us 

6. Website and cookies

Our website may use cookies to help improve your experience. You can turn cookies off in your browser if you prefer.

 

7. Contact us

If you have any questions or concerns about your privacy, please contact us via the contact form or email.

You can also contact the Office of the Australian Information Commissioner (OAIC) if you’re not happy with how we’ve handled your information: www.oaic.gov.au